Collection Manager

About the job:

As a Collection Manager, your core responsibility revolves around formulating a strategic plan aimed at optimizing the total amount collected, both through desk-based and field-based collection methods You will be overseeing the collection team, with a key task being the preparation of detailed reports that provide an up-to-date status of collections.


  • Lead desk collection and field collection members as division head
  • Create a collection strategy and execute it
  • Maximize collected amount by desk and field collection
  • Educate junior members
  • Maximize the credit check pass rate by managing our risks
  • Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts
  • Leading and managing a team of collection agents or debt collectors
  • Provide guidance, training, and support to ensure the team’s success in achieving collection targets
  • Monitor the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary
  • Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes
  • Preparing regular reports on the status of collections, progress toward targets, and other relevant metrics for management review
  • Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
  • Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.


  •  Proficient in English
  • Strong sympathy for the company’s mission
  • Strong commitment to results, growth orientation, and responsibility
  • More than 5 years of experience in the Collection of consumer loans
  • More than 3 years of experience in leading a team
  • Strong communication and negotiation skills
  • Having SPPI certification will be a plus point
  • Have experience in a conventional company
  • Possess 1-2 years of experience in a startup company
  • Have a startup mindset
  • Excellent communication and negotiation skills
  • Analytical mindset with the ability to interpret data and generate actionable insights
  • Strong leadership skills
  • Proven experience in debt collection or related financial roles, with some experience in a managerial or supervisory capacity.
  • Willing to travel when necessary
  • Data analysis ability, familiarity with the financial industry credit management and post-loan management system

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