About the job:
As a Collection Manager, your core responsibility revolves around formulating a strategic plan aimed at optimizing the total amount collected, both through desk-based and field-based collection methods You will be overseeing the collection team, with a key task being the preparation of detailed reports that provide an up-to-date status of collections.
Responsibilities:
- Lead desk collection and field collection members as division head
- Create a collection strategy and execute it
- Maximize collected amount by desk and field collection
- Educate junior members
- Maximize the credit check pass rate by managing our risks
- Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts
- Leading and managing a team of collection agents or debt collectors
- Provide guidance, training, and support to ensure the team’s success in achieving collection targets
- Monitor the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary
- Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes
- Preparing regular reports on the status of collections, progress toward targets, and other relevant metrics for management review
- Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
Requirements:
- Proficient in English
- Strong sympathy for the company’s mission
- Strong commitment to results, growth orientation, and responsibility
- More than 5 years of experience in the Collection of consumer loans
- More than 3 years of experience in leading a team
- Strong communication and negotiation skills
- Having SPPI certification will be a plus point
- Have experience in a conventional company
- Possess 1-2 years of experience in a startup company
- Have a startup mindset
- Excellent communication and negotiation skills
- Analytical mindset with the ability to interpret data and generate actionable insights
- Strong leadership skills
- Proven experience in debt collection or related financial roles, with some experience in a managerial or supervisory capacity.
- Willing to travel when necessary
- Data analysis ability, familiarity with the financial industry credit management and post-loan management system
For complete details on how we handle your data, please refer to our Privacy Policy:
https://verlaservices.com/privacy-policy/
Consultant in charge:
Stephanie Felicia | stephanie.felicia@verlaservices.com
Note: only shortlisted candidates will be notified